Return & Exchange Policy

At My Store, your satisfaction is our top priority. If you are not completely happy with your purchase, we're here to help. Please read our return and exchange policy below.

Return Eligibility

We accept returns within 30 days of the delivery date, provided the following conditions are met:

• The item is unused, unworn, and in its original condition
• The item is in its original packaging with all tags attached
• Proof of purchase (order confirmation or receipt) is provided

Non-Returnable Items

The following items are not eligible for return or exchange:

• Final sale or clearance items
• Perishable goods (food, flowers, etc.)
• Downloadable or digital products
• Personal care items (for hygiene reasons)
• Gift cards

How to Initiate a Return

1. Contact our support team at petty.mutton-3g@icloud.com with your order number and reason for return.
2. Our team will review your request and respond within 1–2 business days with return instructions.
3. Pack the item securely and ship it to the address provided by our team.
4. Once we receive and inspect the item, we will process your refund or exchange.

Refunds

Once your return is received and approved, a refund will be issued to your original payment method within 5–10 business days. Please note that original shipping fees are non-refundable unless the return is due to our error.

Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at petty.mutton-3g@icloud.com. Exchanges are subject to product availability. If the desired item is unavailable, we will issue a refund instead.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping method, as we cannot be responsible for lost return packages.

Contact Us

For any questions about returns or exchanges, please contact us at petty.mutton-3g@icloud.com. We are happy to assist you!